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Policy

Pricing

C.P. Tools prices are the lowest in the industry. If you find a lower advertised price on any identical item we sell, send us a copy of the ad or catalog page via fax or email and C.P. Tools will beat it. C.P. Tools reserves the right to limit quantities.

Prices are quoted in US Dollars. All prices are subject to change without notice. Pricing, photographic and typographical errors are subject to correction. All prices are FOB shipping point.

Payment Policy

C.P. Tools conveniently accepts Check or Money Order / Cashier’s check; also accept Visa, Master-Card, American Express and Discover on all orders; as well as C.O.D payments. Payment on a regular open account Invoices is due 30 days net upon date of shipment. All other terms and condition are subject to acceptance by CP Tools.

Special Orders

Classified as non-stocking inventory; as being custom original; changed from original manufacturer’s design are subject to a cancellation fee of 15% and all inbound and outbound freight charges associated with such order. Special order requests about 25% deposit.

All Special order materials such as tooling, control packages, machine tool accessories to improve the performance of the machine not supplied though normal stocking inventory of CP Tools Sales are subject to the Original Equipment Manufacturers and conditions of
cancellation and restocking fee and are clearly assigned to the distributor to be satisfied.

Shipping

Distributors and End-Users are responsible for delivery and set-up. Our responsibility for freight damage ceases at time of shipment. All freights damage must be noted on the B/L. Any Order that has VISIBLE DAMAGE can be refused. Please make sure to take pictures of damage merchandise and attached to documents for claim approval.

Return
Returns that are not result of C.P. Tools error may be subject to a 15% restocking charge. The customer is responsible for returning all merchandise to CP Tools. All packaging must be in original and sellable condition any alterations to original packaging may result in additional charges above the 15% restocking charge. (Example: Items returned in a box other than the original packaging making it impossible to sell as new merchandise.

Any unused C.P. Tools item may be return for credit within 30 days of ordering. Before returning any item, please call us to obtain a Return Authorization (RA) Number.

If the return is the result of C.P. Tools error, we will make arrangements for the return at C.P. Tools expense. All Returns are FOB Destination Freight Pre-Paid unless other terms and conditions have been arranged.

Warranty

CP Tools provides a one-year warranty under normal working conditions from the date of shipment to the first user. Normal working parts such as belts, bearings, and brake shoes are covered for 30 days. Electrical components and labor are covered for 90 days after installation by the first user. At CP Tools’ option, we will repair or replace any defective product upon return. Freight unauthorized tampering, misuse or neglect of the machine may make this warranty null and void.

Once merchandise is delivered to a customer’s facility and the customer has signed for delivery, the customer is responsible for any adjustments or changes to the merchandise. CP Tools may require customers from locations farther than the Los Angeles area to have the machines serviced by locally approved shops and be reimbursed for expenses. Customers assume responsibility for damage to the merchandise after the item has been delivered and signed for at the recipient’s facility.

Warranty will be voided if customer uses an unauthorized phase converter on the merchandise.

Under no circumstances will CP Tools be responsible for any loss or any direct or consequential damage. At our option, CP Tools will repair or replace any defective product upon return, freight prepaid, to our location El Monte, CA.

If merchandise arrives damaged, customer can either refuse it or take some pictures and attach them to the shipping document. CP tools may file a claim to the trucking company to get compensated.

Unauthorized repairing, tampering, misuse or neglect of any CP Tools Sales Product subjects this warranty to null and void.

Sincerely Yours,

C.P. Tools, Inc